SeaPort-e Quality Assurance Plan
The quality assurance program to support SeaPort-Enhanced ensures each task order customer is provided the opportunity to provide feedback by contacting the Rollout Systems SeaPort-Enhanced Customer Service point of contact. Additionally, a quality survey is provided to the customer to measure performance in the following areas:
- Process Management
- Project Management
- Support Activities
Quality assurance surveys may be administered at any time and will be conducted at least once every calendar year for a task order. Rollout Systems follows ISO standards for internal contact support business processes.